CUSTOMER SERVICE:
- How to Order
- Shipping Information
- Returns/Exchanges
HOW TO ORDER
Placing Orders:
Once your shopping is complete, click on the shopping basket icon (at the top of the every page).
We use the latest security software to protect your personal information. For added security, we do not save your credit card number in the shopping cart. So you will need to enter it for each order.
Sales tax:
Sales tax applies on sales shipped within California.
Payment Methods:
We accept VISA, MasterCard, and American Express, cashier’s checks and personal checks.
Specials, Sales, Clearance:
Specially priced offers are limited to stock on hand. We may have to cancel certain orders after they are accepted if we sell out of an item.
Pricing Policy:
If an item goes on sale and you contact us within 10 days of your purchase date, we offer to issue a credit for the difference in price. While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions.
SHIPPING INFORMATION
Standard Orders:
Orders received Sunday – Thursday before 12:00 pm PST ship the next business day (subject to availability of inventory). Orders received on Friday and Saturday ship on Monday.
We ship via FedEx, UPS, and USPS Priority Mail. Our standard shipping is Ground, which takes 3 to 10 business days.
Order Status:
Please provide your email address during check out so we can email you an Order Confirmation. Once your order is shipped, we provide the tracking number(s), which normally link to the tracking page of the appropriate carrier’s web site
RETURNS/EXCHANGES
Table Ambiance Guarantee
Complete satisfaction is our guarantee. If you are not completely satisfied with a Table Ambiance product, please return your item(s) up to 14 days from receipt date for an exchange or refund (excluding shipping/handling charges). To return or exchange an item, please follow the instructions included in your shipment, include the original packing slip, and ship them item to:
Table Ambiance
Return Department
212 Black Oak Drive
Petaluma CA 94952
For your security, please return item(s) by trackable means with an insured carrier (ex. FedEx, UPS, USPS Priority Mail etc...)
Broken Items
If you receive an item that broke during shipment, please contact our Customer Service so we can help: 1-877-769-8225.
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